Help & Clarity
Frequently Asked Questions
Everything you need to know about our personal gifting process, photo approval guarantee, and nationwide delivery.
Ordering & WhatsAppWhy does the website redirect me to WhatsApp to complete my order?
Why does the website redirect me to WhatsApp to complete my order?
Because every gift is truly personal and custom-made! Instead of a generic automated shopping cart, we connect you directly with a dedicated gifting designer on WhatsApp. This allows us to confirm your custom calligraphy text, verify fresh floral and chocolate inventory, coordinate specific delivery dates, and send you photos of your finished box for approval before dispatch.
Photo ApprovalWhat is the Photo Approval Guarantee?
What is the Photo Approval Guarantee?
We believe in 100% transparency. Before your gift box is sealed and dispatched with our courier, our team sends you clear high-resolution photos and short videos of the assembled gift on WhatsApp. You inspect spelling, item placement, ribbon color, and card presentation before it leaves our studio.
Delivery & ShippingWhich cities do you deliver to in Pakistan?
Which cities do you deliver to in Pakistan?
We deliver across all major cities and towns in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Sialkot, and Gujranwala. Same-day or next-day express delivery is available in Lahore and Karachi for selected items.
Payment MethodsWhat payment methods do you accept?
What payment methods do you accept?
We accept Online Bank Transfers (all major Pakistani banks), JazzCash, EasyPaisa, and Raast. Partial Cash on Delivery is also available for selected non-personalized items.
Delivery CoverageDo you deliver internationally or only within Pakistan?
Do you deliver internationally or only within Pakistan?
We operate exclusively in Pakistan and deliver strictly within Pakistan. All orders are prepared and delivered safely across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and all other cities in Pakistan.
Preparation TimeHow much advance notice is required for custom orders?
How much advance notice is required for custom orders?
Standard personalized boxes typically require 24 to 48 hours for customization and photo approval. However, we also maintain a quick-dispatch collection for urgent same-day celebrations. Please contact us on WhatsApp as soon as possible for rush orders.
Still Have a Question?
Our friendly gifting concierge is just a WhatsApp message away. We're happy to guide you through gifts, themes, and delivery timelines!
